Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in SETTE Jewelry?
We use premium materials including 18k gold vermeil, 14k solid gold, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure they are safe for sensitive skin.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in the provided SETTE pouch and gently polish it with a soft microfiber cloth.
Do you offer international shipping?
Yes, SETTE ships worldwide. International orders typically arrive within 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Is there a warranty on your products?
Every SETTE piece comes with a 12-month warranty covering any manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
How can I find my correct ring size?
We provide a comprehensive Size Guide on our website which includes a printable sizer and conversion chart to help you find your perfect fit before ordering.